Refund policy
Return and Refund Policy:
Thank you for shopping with Off Grid! We strive to ensure that you are completely satisfied with your purchase. Below is our return and refund policy:
1. Returns:
- We accept returns on unworn, unwashed, and undamaged merchandise within 30 days of the original purchase date.
- To initiate a return, please contact our customer service team at info@off-grid-shop.co.uk to request a return authorization.
- Once your return authorization is approved, you will receive instructions on how to return the item(s) to us.
- Please ensure that the item(s) are securely packaged and include the original packaging and any accessories or tags.
- The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product.
2. Refunds:
- Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.
- Upon approval, we will process your refund to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or credit card provider.
3. Exchanges:
- Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect.
- We will work with you to provide a replacement or issue a refund, depending on the circumstances.
5. Final Sale Items:
- Certain items may be marked as final sale and are not eligible for return or refund. This will be clearly stated on the product page at the time of purchase.
6. Contact Us:
- If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team at [insert contact email or phone number].
Thank you for shopping with [Your Clothing Brand]! We appreciate your business and hope you enjoy your shopping experience with us.
Thank you for shopping with Off Grid! We strive to ensure that you are completely satisfied with your purchase. Below is our return and refund policy:
1. Returns:
- We accept returns on unworn, unwashed, and undamaged merchandise within 30 days of the original purchase date.
- To initiate a return, please contact our customer service team at info@off-grid-shop.co.uk to request a return authorization.
- Once your return authorization is approved, you will receive instructions on how to return the item(s) to us.
- Please ensure that the item(s) are securely packaged and include the original packaging and any accessories or tags.
- The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product.
2. Refunds:
- Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.
- Upon approval, we will process your refund to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or credit card provider.
3. Exchanges:
- Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect.
- We will work with you to provide a replacement or issue a refund, depending on the circumstances.
5. Final Sale Items:
- Certain items may be marked as final sale and are not eligible for return or refund. This will be clearly stated on the product page at the time of purchase.
6. Contact Us:
- If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team at [insert contact email or phone number].
Thank you for shopping with [Your Clothing Brand]! We appreciate your business and hope you enjoy your shopping experience with us.