FAQ'S

General Questions

What is OFF GRID OUTDOORLIVING?

We're a premium outdoor gear and apparel brand specializing in durable, adventure-ready products designed for off-grid living and outdoor enthusiasts. Our collection includes tees, shorts, hoodies, dry bags, water bottles, and essential accessories built to withstand rugged conditions.

Do you ship internationally?

Yes! We ship to multiple countries worldwide. Shipping costs, delivery times, and any applicable duties or taxes will be calculated at checkout based on your location.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can use this to monitor your delivery status.

Products & Inventory

Are your products in stock?

Most items are available for immediate dispatch. Some products are made-to-order or print-on-demand, which may have slightly longer processing times. Check individual product pages for availability and estimated ship dates.

Do you offer pre-orders?

Yes, select items are available for pre-order. Pre-order products will clearly display expected ship dates on the product page. You'll be notified if there are any changes to the timeline.

What materials are your products made from?

We prioritize quality and durability. Product descriptions include detailed material information. Our gear is designed to perform in challenging outdoor conditions.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods available at checkout.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order is processed and shipped, we cannot make changes, but we're happy to help with returns or exchanges.

Shipping & Delivery

How long does shipping take?

Delivery times vary by location and product type. Standard items typically ship within 1-3 business days. Made-to-order items may take longer. You'll see estimated delivery times at checkout.

Do you offer expedited shipping?

Yes, expedited shipping options are available at checkout for eligible items and destinations.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us to arrange a return or exchange. Items must be unused and in original condition.

How do I start a return?

Contact our customer service team with your order number and reason for return. We'll provide instructions and a return authorization.

Contact & Support

How can I contact customer service?

You can reach us through the contact form on our website or by email. We aim to respond to all inquiries within 24-48 hours.

Do you have a loyalty program?

We're working on launching a loyalty program to reward our adventure community. Stay tuned for updates!